Faqs (Click on the question to view answer)

Products

Q. Q. Are these sarees hand woven completely? Are these sarees hand woven completely?
Q. Q. Where is Gadwal located?Where is Gadwal located?
Gadwal is around 180k.m. away from Hyderabad the capital of Andhra Pradesh in India. Most of the people here are weavers of handloom sarees.
Q. Q. What is the length and width of a saree? What is the length and width of a saree?
Saree is approximately 1.25 meters in width and 5.30 meters in length without blouse piece.
Q. Q. How often do you update the stock on the site?How often do you update the stock on the site?
Stocks are updated regularly. So please keep visiting the site to make sure you do not miss something that you would have liked. Subscribing to our newsletter is a good option for not missing any such items.
Q. Q. Will I receive the products exactly as it is seen on the site?Will I receive the products exactly as it is seen on the site?
While great effort has been made to accurately reproduce sarees in their original grandeur, there might be minor variations in color of the actual product because of the color variations between the actual product and that is displayed on the screen due to digital photography and color settings and capabilities of monitors. We request you to place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the saree received.
Q. Q. Does every saree come with an attached blouse cloth with it?Does every saree come with an attached blouse cloth with it?
No. Not all the sarees come with an attached blouse cloth. You can identify if a saree is having the attached blouse cloth with it or not by looking at the 'With Blouse' field (set to yes/no) on the product's details page.

Service

Q. Q. Can I submit the stitching measurements later? Can I submit the stitching measurements later?
No. We request you to provide the stitching measurements when submitting the order itself.
Q. Q. What if I am dissatisfied with the sizing and styling of the stitched item? What if I am dissatisfied with the sizing and styling of the stitched item?
We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be obtained. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations you can contact us. In such cases unless the error is on our side cost should be paid by you.
Q. Q. Does the blouse stitching cost include the lining fabric and service costs? Does the blouse stitching cost include the lining fabric and service costs?
Yes. The blouse stitching service cost includes the lining fabric and service costs. We provide the blouse stitching service with lining for all the blouses as the lining is compulsory for blouse.
Q. Q. How do I know that my order has been dispatched? How do I know that my order has been dispatched?
We will send you an e-mail with the information for the shipment of your order, as soon as the shipment is handed over to the courier agency. We will send you the shipment consignment number and tracking URL so that you can also check the status of the courier on your own anytime. You can also check/track the status of your orders in the 'Orders History' section on the site.
Q. Q. What is the delivery time for the orders placed? What is the delivery time for the orders placed?
For delivery with in India it takes 5-7 days and for delivery out of India it would take 5-7 (Express)/10-15 (Normal) days. For more details please click here.
Q. Q. What if I didn't like the product received? What if I didn't like the product received?
Customer satisfaction is our prime objective. For some reason if you did not like the product you received, you can request for a replacement. For more details about this please click here.
Q. Q. Are the Import Duty/Vat/Customs Tax included on the orders?Are the Import Duty/Vat/Customs Tax included on the orders?
No. We do not include any of the above mentioned taxes while accepting the order from the customer. The taxes vary widely from country to country hence it is not possible to predict what they may be. In any case customs clearance must be borne by the recipient. When customs clearance procedures are required, it might cause a delay than our original delivery estimates.
Q. Q. Can I request for a bulk order?Can I request for a bulk order?
The items shown on the site are available in limited quantity only. However you can send us the details here. We will contact you.

Bonus Points

Q. Q. What are Bonus Points?What are Bonus Points?
We reward the customers with Bonus points every time they purchase with us. For every Rs. 100/- you buy from us 1 Bonus point will be credited to your account. Also when any of your referred friends make business with us, bonus points will be credited to your account. For more details on this please click here. These bonus points can be redeemed fully/partially @Rs. 4/point in your future purchases and get discount on the order.
Q. Q. Can I redeem the bonus points into any other form (i.e. into cash, coupons etc.)? Can I redeem the bonus points into any other form (i.e. into cash, coupons etc.)?
No. You can only redeem the bonus points for your future purchase to pay for the order fully/partially. You can't redeem them into cash/coupons etc.
Q. Q. What is the expiry date for the bonus points? What is the expiry date for the bonus points?
There is no expiry date for the bonus points in your account. So the points are available until you redeem.
Q. Q. What is the limit on the no of points I can earn? What is the limit on the no of points I can earn?
There is no limit on the no of points you earn either using the refer a friend policy or direct purchase. You can earn as many points as you want!!!
Q. Q. What if multiple people refer to the same person? What if multiple people refer to the same person?
When multiple people refer to the same person, the referral points will be credited to the customer who referred him/her first.
Ex: If X, Y and Z refer the same person A on 01/01/2010, 02/02/2010 and 03/03/2010 respectively then X (first referrer) would get the points.

Site Features

Q. Q. What is Wish List? What is Wish List?
You can add the items of your preference to wish list to buy at a later stage and/or to share with your friends. To add the items to your wish list you should login into your account. You can add any no of items your to your wish list by clicking the 'Add to Wish List' option in the site. The items in the wish list can be reviewed at a later session by logging on to your account and you can then proceed to buy them.
Q. Q. What is archives section? What is archives section?
The sarees stocks that are not available with us are displayed under this section. We do not want you to miss any of the products which were designed earlier and sold out which you might have like. Please contact us if you wish to purchase any item under this section. We will get back to you with the requisite information.
Q. Q. What are the payment options available? What are the payment options available?
We accept payments using the below payment gateways.
PayPal:
- Accepts Master/Visa Credit Cards
- Payment Using PayPal Account
CCAvenue:
- Accepts All Major International and Indian Credit Cards
- Accepts All Major Indian Debit Cards
- Direct Debit From Major Indian Bank Accounts
- Mobile Payment Using the PayMate/SBI Mobile Accounts
- Payment Using the Itz Cash Card
Q. Q. Is the payment system used secure and confidential? Is the payment system used secure and confidential?
We don't save your Credit/Debit Card information. At the time of processing the payment for your orders you will be redirected to our payment-processing company PayPal/CCAvenue secured server where we do not have access to your information. PayPal/CCAvenue is one of the most secure payment processing companies providing the safest ways to send money online.
Q. Q. How do I request for any clarification on a specific product? How do I request for any clarification on a specific product?
Use 'Send Query' button given on each product to send us any query regarding the item.